RicePoint Privacy

Our business is conducted in compliance with applicable laws and regulations on data privacy protection and security. This policy details our guidelines on the collection, use, and disclosure of personal information. The purpose of this privacy policy is to document our commitment to the protection of personal Information and the rules that RicePoint intends to follow when we collect, hold, use or disclose personal information.

Methods of Collecting Information

RicePoint collects personal information in three ways:

  • Through brokers or nominees acting on an individual’s behalf 
  • Through a company directly involved with the litigation 
  • Directly from an individual on a proof of claim form or other similar means

Examples of personal information we collect include, but are not limited to, name, telephone number, e-mail address, street address, social insurance number and relevant account information.

How We Use Personal Information

The personal information RicePoint collects is used only to the extent necessary to complete the claims administration process, and, when necessary, to respond to claimant inquires. Personal information is stored in a combination of paper and electronic files and is protected by security measures appropriate to the nature of the information.

Information collected by RicePoint is not used for marketing purposes or for any purposes other than claims administration.

Sharing of Personal Information

RicePoint only shares information when it is necessary to carry out the claims administration process.

On a limited basis, we share information with our subcontractors and professional service vendors who assist us in the claims administration process. All subcontractors and professional service vendors are bound by the same privacy obligations as outlined in this policy and only use the personal information to assist in the claims administration process. In addition, RicePoint shares personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud or as otherwise required by law.