Methods of Collecting Information
RicePoint collects personal information in three ways:
- Through brokers or nominees acting on an individual’s behalf
- Through a company directly involved with the litigation
- Directly from an individual on a proof of claim form or other similar means
Examples of personal information we collect include, but are not limited to, name, telephone number, e-mail address, street address, social insurance number and relevant account information.
How We Use Personal Information
The personal information RicePoint collects is used only to the extent necessary to complete the claims administration process, and, when necessary, to respond to claimant inquires. Personal information is stored in a combination of paper and electronic files and is protected by security measures appropriate to the nature of the information.
Information collected by RicePoint is not used for marketing purposes or for any purposes other than claims administration.
Sharing of Personal Information
RicePoint only shares information when it is necessary to carry out the claims administration process.
On a limited basis, we share information with our subcontractors and professional service vendors who assist us in the claims administration process. All subcontractors and professional service vendors are bound by the same privacy obligations as outlined in this policy and only use the personal information to assist in the claims administration process. In addition, RicePoint shares personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud or as otherwise required by law.